Return Policy

Thank you for shopping at EACHHAIN® !
 
If you are not entirely satisfied with your purchase, please contact us or chat with us online. we will try our best to meet your request.
 

Return Policy

- All Purchases (except swimwear, underwear,bra & bralette, panties, bags, and accessories) can be returned within 30 days of the delivery date.
- Items must be unused, undamaged, and in their original packaging, and all items in the package must be intact. Otherwise, the buyer is responsible for all fees incurred, and no refund will be issued.
- The Buyer is responsible for the return shipping cost.
 

Purchase Not Eligible for Return

- Final sale item(s) is not eligible for return.
- Swimwear,underwear,bra & bralette, panties, bags, and accessories cannot be returned or exchanged.
- Swimwear can only be returned if it is defective/damaged or the wrong item.
- You must email us a picture showing the problem/defect after submitting the return request online.
 
Note: Items that do not meet these criteria will not be considered for return.
 

How to Make Your Return

① Visit our website, and then click "Tracking Order" or the feature at the bottom menu of our home page.
② Enter your Email Address and Order Number.
③ Click the button VIEW DETAIL and you will see a "Return" button for each specific item.
④ Select the reason for your return or describe the issue accordingly.
Once we receive your return, please allow 3 to 5 business days to process your returns. We'll email you once we have processed your refund.
 

Kind reminder before returnning

- Item(s) must NOT be returned to the address on the package you received. That is not our return address and will affect the processing of your return.
- Return packages should be authorized. Any return request not authorized by the customer service will not be honored. Please be sure to submit a return request online or contact us before returning.
- Please ensure that the item(s) you are returning matches your return request. Do not include additional item(s) not listed.
 

Fast Refund

- Send the returned purchase in its original packaging with product tag back to our return center. Once the returned parcel is reached the return center, We will issue a refund to your original payment method (or other refund methods you agree to) within one week.
 
Note: Generally, the original shipping charges for an order (if any) are non-refundable.
 

Exchange policy

- Exchange is not available at this time. All exchange requests will be processed as refunds. If you wish to exchange a product, you will need to return your purchase for refund and place a new order.
 

Order Cancellation

-We accept order cancellation before the product is shipped or produced.
-If the order is cancelled you will get full refund.
-We cannot cancel the order if the product is already shipped out.
 
Please submit a help ticket from Contact Us if you decide to cancel the order.

What is neoprene?

Neoprene is a flexible, high-performance, and water-resistant synthetic materialknown for its durability and comfort. In StrideOn products, it acts like a lightweight, scuba-like fabric that’s built to move with you — whether you're commuting, traveling, or exploring the city.

Why does StrideOn use neoprene in its products?

We chose neoprene for its unique combination of strength, flexibility, and style. It’s water-resistant, easy to clean, and offers excellent shock absorption and cushioning, which helps protect your belongings and keeps you comfortable during long days on the go. Plus, its sleek, smooth texture gives StrideOn designs a sporty yet chic aesthetic.

Is neoprene waterproof?

Neoprene is water-resistant, meaning it can repel light moisture and spills, making it ideal for everyday use in unpredictable weather or urban environments. While it’s not fully submersible like a wetsuit, it performs exceptionally well against rain splashes, light rain, and accidental spills.

Is neoprene easy to clean?

Yes — one of the best things about neoprene is how low-maintenanceit is. Most dirt, dust, or light stains can be wiped away easily with a damp cloth and mild soap. Its smooth surface resists absorbing liquids, which helps it stay looking clean and fresh with minimal effort.

Does neoprene provide padding or protection for my belongings?

Absolutely. Neoprene has natural shock-absorbing and cushioning properties, which help protect your items inside StrideOn bags or cases. Whether it’s your laptop, tablet, or daily essentials, neoprene-lined compartments offer a soft yet secure fit that helps prevent bumps and scratches.

How does neoprene feel to the touch / against my skin?

Neoprene has a smooth, soft, and slightly luxe feelto it. It’s not rough or scratchy — instead, it offers a comfortable, flexible feel against your skin (in items like straps or inner linings) and gives StrideOn products a modern, athletic-meets-fashionable edge.

Do StrideOn shoes with neoprene or other materials provide arch support?

Yes, many StrideOn shoes, including those that may incorporate neoprene or other high-performance materials, are designed with ergonomic footbeds that offer excellent arch support. We understand the importance of proper foot alignment, especially for those who spend long hours on their feet or have specific comfort needs.

Our arch support featureshelp distribute weight evenly, reduce foot fatigue, and promote natural posture. Whether you're managing plantar fasciitis, standing all day, or simply looking for all-day comfort, our shoes are engineered to provide the stability and cushioning your arches need. For specific support levels, please refer to the product description or consult our customer service team to find the best match for your foot type.

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