Contact Us

I have an issue with my order, what can I do about it?

Is something not quite right with your order? Don’t worry, our team is ready to spring into action! Please contact us to let us know about the issue. To help resolve things quickly, we suggest you include photos so we can help identify what's going on.
 
I need to cancel or change my order!
These things happen! Please email service@eachhain.com immediately with the subject line CHANGE or CANCEL and we will do our absolute best to carry out your request. If it has already been dispatched from our fulfilment center, then you will need to go through our returns process.
We do our best to change your orders quickly, and occasionally an order will be processed before the team has a chance to change it. We cannot guarantee a change of an order after it is placed, so please select your items carefully.
 
How do I contact you?
If you have anything questions that you'd like to get in touch with us about – emailing us is the way to go! Our email contact is "service@eachhain.com". This also allows us to keep a paper trail for your issue so we can help you as best we can. We answer emails from customers worldwide, so we can sometimes have some slight delays in response time (due to timezones). We’re only human, so please be patient and know we are working as quickly as possible to get back to you within 48 hours. We promise we won’t leave you on "read"!
 
How do I provide feedback?
We always strive to be the best, so we love hearing your thoughts. We also love hearing your beautiful stories. Should you have any feedback for us, please feel free to email us at "service@eachhain.com".
 
Where are you located?
Our headquarters are located in California, USA, and we have warehouses located in China and Canada too.
 
Emailing list
Do you want stacks of awesome offers and discounts sent straight to your inbox? You can sign up to our mailing list by emailing us at service@eachhain.com and ask to sign up!
If your inbox hitting 1k and you need to clean things up from all those businesses you’ve signed up for. You can unsubscribe or request fewer emails by going to the bottom of any of our emails and clicking the "unsubscribe me" link - (we’ll miss you though!).

Company Information:

Company Name:Swinburn Limited

Registered Number:12872571

Registered Address:Unit 904 Ground Floor Capital House, 61Amhurst Road, London,England, E8 1LL

 

(this is not a returning address)

 

What is neoprene?

Neoprene is a flexible, high-performance, and water-resistant synthetic materialknown for its durability and comfort. In StrideOn products, it acts like a lightweight, scuba-like fabric that’s built to move with you — whether you're commuting, traveling, or exploring the city.

Why does StrideOn use neoprene in its products?

We chose neoprene for its unique combination of strength, flexibility, and style. It’s water-resistant, easy to clean, and offers excellent shock absorption and cushioning, which helps protect your belongings and keeps you comfortable during long days on the go. Plus, its sleek, smooth texture gives StrideOn designs a sporty yet chic aesthetic.

Is neoprene waterproof?

Neoprene is water-resistant, meaning it can repel light moisture and spills, making it ideal for everyday use in unpredictable weather or urban environments. While it’s not fully submersible like a wetsuit, it performs exceptionally well against rain splashes, light rain, and accidental spills.

Is neoprene easy to clean?

Yes — one of the best things about neoprene is how low-maintenanceit is. Most dirt, dust, or light stains can be wiped away easily with a damp cloth and mild soap. Its smooth surface resists absorbing liquids, which helps it stay looking clean and fresh with minimal effort.

Does neoprene provide padding or protection for my belongings?

Absolutely. Neoprene has natural shock-absorbing and cushioning properties, which help protect your items inside StrideOn bags or cases. Whether it’s your laptop, tablet, or daily essentials, neoprene-lined compartments offer a soft yet secure fit that helps prevent bumps and scratches.

How does neoprene feel to the touch / against my skin?

Neoprene has a smooth, soft, and slightly luxe feelto it. It’s not rough or scratchy — instead, it offers a comfortable, flexible feel against your skin (in items like straps or inner linings) and gives StrideOn products a modern, athletic-meets-fashionable edge.

Do StrideOn shoes with neoprene or other materials provide arch support?

Yes, many StrideOn shoes, including those that may incorporate neoprene or other high-performance materials, are designed with ergonomic footbeds that offer excellent arch support. We understand the importance of proper foot alignment, especially for those who spend long hours on their feet or have specific comfort needs.

Our arch support featureshelp distribute weight evenly, reduce foot fatigue, and promote natural posture. Whether you're managing plantar fasciitis, standing all day, or simply looking for all-day comfort, our shoes are engineered to provide the stability and cushioning your arches need. For specific support levels, please refer to the product description or consult our customer service team to find the best match for your foot type.

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